How I will choose an insulin pump

I don’t know anyone that uses an Accu-Chek pump. Online and in real life, there was no one to bounce ideas off of or get opinions from.

It would be easy to dismiss them but when I started out on this journey I made a promise to myself that I would sit down with every company, and so I did.

Currently there are four insulin pump players in Canada: Accu-Chek, Animas, Metronic and Omnipod.

Whether a pump company was first on the market, the fastest growing at the moment or the smallest in the game is irrelevant to me.

Pumps that are wireless, with remotes, colour screens, threshold suspend… they are all features that can make life easier but at the end of the day, to me, a pump is a pump. If it makes me healthier, I want it.

Talk to some and one company’s pump fails on them constantly. Talk to others and that same pump brand is simply amazing.

For me the factor that holds the most weight in choosing a pump company is not the technology, but the people.

People=customer service.

Are you engaged during our meeting or do your eyes keep wandering to your cell phone to check e-mails? How much time do you spend bashing the competition, and how does that balance out with tips or encouragement you’re providing me for where I am in my d-journey?

Did you follow through with not just an e-mail, but with relevant resources and connections? Are the words you type speaking to our meeting or is it a generic “thank you for your time” send-off?

These actions are what make impressions. And it speaks volumes to the kind of customer service a company will provide if you choose them.

I’m going to weigh out which features mean most to me, but also think heavily about the people.

Who will go the extra mile for me and who will go the extra mile for you?

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